Royal Mail Group - Diversity & Inclusion

In the last 3 years RMG have gone from being a loss-making business to profit-making one. A key factor contributing to this turnaround has been the creation of a more inclusive workplace.

In the past RMG experienced incidences of bullying and harassment which proved damaging to the organisation and their diversity strategy focuses on making diversity 'business as usual' whilst recognising that this sometimes requires some short term 'hot housing'.

RMG actively sought applications for employment from groups that were under-represented in the workforce, including ethnic groups, women and people with disabilities. Their recruitment policy was also extended to organisations representing minority groups including the Shaw Trust, Re-employ, RADAR, the Armed Forces, BITC's Homelessness campaign and the Employer’s Forum on Disability.

Dignity and Respect at Work (DRAW) groups have been established across the business to provide a forum for employees to raise and discuss local issues, and to create and implement action plans on local issues with 17 groups currently up and running.

Royal Mail also has in place the Disability Action Centre (DAC) which offers advice and guidance on a range of disability related issues. The DAC offers its advice via a website.

Products and services are marketed through ethnic press and in a range of languages, targeting ethnic groups by using members of ethnic groups to promote services and offering advice with their local communities which has not only proved commercially beneficial, but also helps integrate individuals and communities into the host country.